View Our Website View All Jobs

Entry Level IT Help Desk Agent

 

  Entry Level IT Help Desk Agent

We are a cutting edge technology company (that happens to do moving) who is looking for the next great Tech Guru to help us continue revolutionize our industry. This is the perfect opportunity for someone who wants to get started in the IT field.

All My Sons Moving and Storage has over 60 locations across the USA. Our founders built this company on family values and we have never lost our sense of tradition. As we look towards the future we are eager to find the person that will help us maintain our technology infrastructure at the highest level of excellence. If we may be so bold to say “we are the best techies in our industry and we intend to stay that way.”

Desired Characteristics:

  • Drive, ambition, and the spirit of a champion
  • No Fear, No Pressure, Love Deadlines
  • Glass Is always full
  • Quick Learning
  • Creative Thinking


Responsibilities:

  • Answer inbound Support calls
  • Desktop Support for all employees
  • Answer and manage inbound tickets
  • Data entry
  • VOIP system support
  • Basic and advanced Windows 7/8/8.1 Trouble shooting
  • Email password resets and management


What You Will Learn:

All My Sons offers a Mentorship Program to young individuals looking to branch into IT including:

  • Building a computer from the frame up
  • Basics and Advanced theory – Networking
  • Basics and Advanced theory – Databases
  • Basic theory – Web development
  • In-depth tutorial – Microsoft Excel (including macros)
  • In-depth tutorials – Server management (basics of Active Directory & understanding Power Shell)
  • In-depth tutorial – Telephony, what is a PBX, how phone calls work, and how to manage them
  • Customer Service classes
  • How to speak to an employee/customer
  • How to handle irate employees/customers
  • How to speak to 3rd party Vendors
  • How to manage Vendor relationships
  • Life experience classes
  • How to improve work ethic
  • How to lead a group properly
  • When & how to delegate tasks
  • Understanding project management

 

Compensation: $11hr 

 

 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file